Access to additional support services
atWork Australia is here to help people living with disability, injury or health condition find a job, offering personalised support and a holistic approach to maximise your strengths, abilities and make a difference in your life. We also provide you with information about any additional support service available, such as Disability Advocacy, as well as information in other languages and an opportunity to provide positive feedback or lodge a complaint.
What is Disability Advocacy?
It’s vital that people living with disability are provided with information on how to access a disability advocate. Effective disability advocacy is about acting, speaking or writing to promote, protect and defend the human rights of people living with disability, injury or health condition. It must be independent and not influenced by any relationships that might exist between the advocate, the agency employing the advocate, or any party involved in the issue for which advocacy is being undertaken.
If you need information on how to access a disability advocacy organisation in your local area, please refer to the Disability Advocacy Finder website: https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
You can also access additional information on support advocacy for people living with disability in connection with the National Disability Insurance Scheme (NDIS) via the Advokit by DANA (Disability Advocacy Network Australia) website. Please refer to this link: https://www.advokit.org.au/
Complaints and reporting abuse
JobAccess supports ways for you to make a complaint or to report abuse or neglect of people living with disability. If you want any additional information, please access the JobAccess website via this link.
If you wish to complain about disability services that you’re receiving, please contact the appropriate complaints line listed below:
- Complaints Resolution and Referral Service (CRRS)
- National Disability Abuse and Neglect Hotline (the Hotline)
It’s essential that all our clients have the ability to provide feedback at any given time. If you’d like to provide any feedback on atWork Australia’s services, please fill out the Online Enquiry form or you can download and fill out this feedback form and hand it to your Job Coach at your next appointment.
Information in other languages
If you require information in other languages about Disability Employment Services, you can access this information via the Jobaccess website.
This page provides information in 22 other languages, providing all relevant information on Disability Employment Services. In addition, you can also obtain contact details for Translating and Interpreting Services.