atWork Australia

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Workforce Australia: Work’s for everyone.

As an Employment Services Provider, our goal is to connect people and business so both can thrive.

Workforce Australia is a program that provides one-on-one support to help you look for work and get job-ready. If you have been referred to us by Centrelink, then you’re in the right place. If you have been referred by another organisation, we can help you too.

We know that the qualities that help people live with difficult circumstances — like determination, dedication, resilience and compassion — are also skills that are highly valuable in the workplace.

That’s why we take a whole-hearted approach to assisting clients (job seekers); working closely with our employer partners for their recruitment needs to access the full talent pool of candidates. By bringing together different minds, backgrounds, experiences, genders and ages, allowing them to take advantage of different thought processes and solve more complex problems.

Whether you’re someone looking for work or you’re an employer employer looking for staff, we’re here to help.

A flexible approach to meeting your mutual obligation requirements

Workforce Australia uses a Points Based Activation System to give you greater personal responsibility and choice in how you will manage your mutual obligations. You can earn points by completing tasks and activities such as job searches, attending interviews, completing paid work, participating in an activity or completing online learning modules. Learn more here. 

You can choose from a wide range of tasks and activities. Learn more about the activities or wellness services atWork Australia can provide.

Workforce Australia logo

Wondering if you’re eligible for Workforce Australia?

If you meet the requirements below, you may be eligible for Workforce Australia:

  • I am receiving income support from Centrelink
  • I am aged between 15 years old and the Age Pension qualifying age
  • I’m at or above the minimum working age (check the laws in your state)
  • I’m an Australian Citizen or Permanent Resident, or hold a Temporary Protection Visa or Safe Haven Enterprise Visa
  • I’m not studying full-time (unless I’m an eligible school-leaver)
  • I’m not currently working at or above my assessed employment capacity

If you meet the above guidelines call the National Customer Service Line on 1800 805 260 to be referred to atWork Australia or contact us to find out more information on 1300 080 856.

We may also be able to register you directly if you have a legal right to work in Australia and are a Vulnerable Youth, Pre-release Prisoner, or a Structural Adjustment Program participant. Call us on 1300 080 856.

atWork Australia can support you into work through:

  • career guidance, mentoring and vocational training
  • work experience, job placements, work-related licensing, relocation assistance and post-placement support
  • support to access the online platform to manage mutual obligations and look for jobs
  • career transition assistance for those 45 and over to help improve digital literacy and build confidence and skills
  • training to explore options, build job search and workplace skills
  • services to help young people aged 15-24 into work or education
  • support to start and run a small business

atWork Australia delivers Workforce Australia in five states allowing us to support more people to find sustainable employment.

Find us in Western Australia, South Australia, Victoria, Tasmania, and New South Wales.

Your Workforce Australia client journey

We are here to support you in finding the right job to suit your skills and goals. Below is an overview of your role in the job seeking process:

  • Identify your skills, experiences and goals to successfully create a Job Plan with your Job Coach.
  • The Job Plan will also have your required number of job searches and activities so you can strive for your goals.
  • Identify and engage in any support you need in your job search such as networking with employers, skills and training sessions facilitated by atWork Australia to confidently secure sustainable employment.
  • If you are unable to attend an activity or appointment or if your circumstances have changed, please contact us so we can assist you. You can also contact us via Live Chat, during our business operating hours.
  • Accept a suitable job and remember that our inWork Support team are there for you after you commence employment, to ensure you thrive at work.

The right fit for employers and clients

We connect people and business, so both can thrive. The atWork Australia team work with people to find employment that is right for them and right for the employer. After all, the right person in the right job means lasting employment and transformed lives and business.

Read our client success stories, you never know, you could be the next good news story.

Workforce Australia is the Australian Government’s way of helping more Australian’s into work. Services are generally available to job seekers if you receive income support payments and have mutual obligation requirements.

We truly believe that work is for everyone. Whether you’re someone looking for work, or someone looking for staff, we’re here to help. By supporting people to thrive through the health benefits of work, we also help Australian employers to prosper and grow.

Understanding the Points Based Activation System (PBAS)

PBAS provides you with greater ownership of your pathway to employment and promotes personal responsibility. The new PBAS system aims to provide flexibility and choice of how you meet requirements. It encourages you to connect to learning and training opportunities to build your skills, as well as access support services to overcome employment barriers.

How it works

Setting the points target inside your Job Plan

Selecting activities to meet points

Completing activities to meet your points

Achieving and banking your points

Here are some examples of the flexible ways you can meet your monthly points targets. Speak to your Job Coach to learn more about the PBAS system. We have a range of programs and activities tailored for you and your goals, including free Wellness Support.


5 x Job Searches
1 x Job Search = 5 Points
1 x Job Interview
1 Interview = 25 Points
Starting Paid Work
Employment = 50 Points

Health & Wellness

Weekly Wellness Sessions
4 x Sessions = 60 Points
Positivum Health Coaching
Program = 60 Points

*ability to bank 20 points for next month

Work Preparation

Jobs Now Work Preparation
Program = 60 PBAS
Work Related Tickets
Short Course = 20 PBAS
First Steps to Success
Attending a job fair = 20 PBAS


Certificate III
4 weeks of full time study = 80 PBAS
4 x Job Search
1 x Job Search = 5 Points

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