Welcome to atWork Australia
We look forward to working with you to help you find rewarding, sustainable work.
Together, we’ll develop a plan that considers your individual situation, focuses on your needs and strengths, and sets achievable employment goals.
We offer tailored and flexible support in accordance with your specific needs. We’ll also help you make connections with employers, provide you with job search skills, and help support you through your journey to meaningful employment.
Your journey starts here
Ahead of your first appointment, we kindly ask you to:
Look out for a letter, email or check your Workforce Australia Homepage for your appointment date and time. Questions about your first appointment? Call us on 1300 080 856 or chat with us via Alex our virtual assistant or through LiveChat.
Link your myGov account to Workforce Australia. View a step by step guide here.
Prepare by having photo identification or a form of proof of identity ready to go.
Share with us if you are currently undertaking activities such as working, studying, voluntary work etc. If you have information about what you are participating in, bring it along.
Have a copy of your resume ready to bring. If you don’t have one, we have a template to get you started here. Not sure what to include on your resume? No problem! We can help you in your initial engagement period.
Wondering how to find us?
Visit our location page, with printable directions to take with you. We look forward to supporting you find the right job with the right employer.
Did you know?
You are welcome to bring a support person, family member, a carer or an advocate along to your appointments, should you wish.
If you are transferring in from another provider, you are able to ask a representative from your previous provider to attend your first appointment with us for a Warm Handover. If you wish for them to attend, please provide them with your appointment details. In the Warm Handover, this will help with continuity of support for you to achieve your employment goals.
You can call us on 1300 080 856 or LiveChat should you wish to arrange accessibility supports or interpreting services when attending appointments.
You can make a Type and Listen call, visit the Access Hub website.
The right fit for employers and clients
We connect people and business, so both can thrive. The atWork Australia team work with people to find employment that is right for them and right for the employer. After all, the right person in the right job means lasting employment and transformed lives and business.
Read our client success stories, you never know, you could be the next good news story.
How we go about getting the right person into the right job
We’re your very own personal employment finding team. We’re here to help you find meaningful work that helps you get what you want out of life.
Here is how we go about getting the right person the right job.
Focus on respect, care and inclusion
Develop tailored plans centred on the needs of every client
Partner with experts to deliver appropriate services that will make a positive impact
Support long-lasting community connections and passionately advocate for our clients’ best interests
Assist clients to take proactive steps toward employment and life goals
Maintain the energy and momentum to help our clients realise their full potential
What to expect at your first appointment?
Your first meeting provides the opportunity to meet with your Job Coach who will be supporting you on your journey.
At your first appointment we will get to know you, gain an understanding of your unique situation, strengths, abilities, and discuss your employment goal. From there, we will co-design a plan that takes into account your individual situation, focuses on your needs, and sets achievable employment goals. We will discuss how tailored support can be provided to help you progress towards your journey to meaningful employment.
We will also discuss information relating to the following documents:
- Code of Conduct
- Privacy Consent Form
- Service Guarantee
- Target Compliance Framework*
- Minimum Wages Fact Sheet
- Meaningful Engagement Client Fact Sheet
- Meaningful Engagement Volunteer Fact Sheet
- Inclusive Employment Australia AWA Client Brochure
- CRRS
- Rights and Responsibilities
- All Good Customer Feedback Form
- NSDS Flyer
- Your Rights Flyer
Please note, you are welcome to bring a family member, a carer or an advocate along to your appointments, should you wish.
*Department documents that haven’t been released.
Extra links to help you
Support using digital platforms (myGov, Workforce Australia App)
Have a question?
If you have any questions, please call us on 1300 080 856 or via Live Chat.
We look forward to supporting you find the right job with the right employer.
A core strategy of atWork Australia is to leverage technology with a view to bettering service offerings, and the quality of service we provide to clients. With full transparency, we leverage assistive Artificial Intelligence (AI) as a tool to help achieve these outcomes. As part of our current work, AI assists us in refining cover letters & resumes, helping our clients to be stand out candidates, during the recruitment process. Its use is voluntary and every client has the right to object or choose not to use the tool. Each client is well within their rights to decide whether its output meets their own needs and circumstances. The purpose of its use is to enhance the quality of service provided to you as a valued client.