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Time for a refresh: 4 tips for employers to deliver fair and inclusive recruitment

More and more, employers are struggling to find suitably skilled and qualified staff, which is increasing recruitment costs, reducing productivity, and hampering expansion plans.

But with some simple changes to recruitment practices, businesses can significantly widen their talent pool to take in people living with disability-a massively untapped component of the Australian workforce. Remember, when it comes to disability, injury, health condition or disadvantage, the very strengths and skills that help people live with their circumstances are also the skills that are highly valuable in the workplace.

By making your recruitment processes more inclusive, you can attract candidates from all backgrounds, find skilled and qualified candidates, and deliver fair recruitment for all.

Here are four simple ways for making your recruitment process a bridge, rather than a hurdle.


  1. Rethink the job description

A useful guideline for employers to think about is that if it can be learned on the job, consider leaving it out of the description.

A simple way to make your description more inclusive is to reconsider the requirements of the role. By focusing on the essential, rather than the ideal requirements, you’ll cast your net wider and attract more candidates from a broader range of backgrounds.

For instance, maybe you’ve always gone with ‘three years of industry-specific experience’, but candidates who fall outside this profile can be just as capable and bring along new perspectives. Or maybe you’ve asked for people who can type up a report, when there are plenty of people who have mastered assistive technology and can use it to get the same result.

A good, inclusive job description will also:

  • Ensure there is an accessible position description available alongside the online posting, so potential candidates who use screen readers can also view it
  • Use clear, easy-to-read language and avoid jargon
  • Consider including a diversity statement that encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability
  • Ask if candidates need any adjustments to participate equitably in the recruitment process to allow candidates with disability to compete on a level playing field
  1. Shortlist as a group

When people with varied perspectives filter candidates, the group can challenge things like bias, myths or stereotypes, and you’re less likely to miss out on a potentially valuable employee.

Short-list applicants according to the requirements of the job, matching skills, ability and experience with the selection criteria, and be consistent with your decision-making. Clearly document your reasons for making decisions to help you provide feedback to applicants later.

Consider blind recruitment, where you remove identifying personal information from résumés, such as gender, background and education, thus avoiding unconscious bias.

  1. Change up the interview

When booking the interview, employers can consider the following tips:

  • Check the candidate’s résumé for the preferred method of contact, whether it is by phone, email or other method, and contact them using this preferred method
  • Provide the candidate with any accessibility information they may need, and enquire if they need any adjustments to attend the interview, such as a certain time for the interview
  • Provide details on the expectations of the interview, such as whether it will be online or in person, which platform will be used, whether captioning will be provided, and how many people will be present

On the day of the interview, also consider:

  • Making sure the interview is conducted at a venue that is accessible to people with disability
  • Asking the candidate if they need any additional adjustments to participate in the interview, such as an Auslan interpreter for someone who is hearing impaired
  • Asking a set of common interview questions of all candidates, focused on the essential skills and abilities they will need to do the job. Avoid personal questions about a candidate’s disability as it has no bearing on their performance in the role.
  1. Make onboarding easier

Embracing diversity in recruitment also means reviewing your onboarding processes. Don’t assume that everyone will fit your mould, rather, change the mould to fit your people.

Here are some tips for an inclusive onboarding process:

  • Discuss workplace adjustments. Employers make adjustments for their employees all the time, and it’s no different for people living with disability. Many of the adjustments made in the workplace for a person with disability are often of great advantage to all employees, such as flexible hours, grab rails, or ramps. While not all people with disability will need an adjustment, the vast majority of adjustments are inexpensive, or cost free, and may not even be physical, i.e. processes or communication styles. Your business may also be eligible to access Government funded adjustments via JobAccess
  • Ask new starters whether they would like to see the workplace in person, before they sign their contract. This provides a signal that the wellbeing of new recruits is important to you as an employer. For instance, it might be important for someone living with autism spectrum disorder to come and see the workplace, meet their team leader and inspect the facilities to help alleviate any anxiety about going into a different environment.
Since 2003, atWork Australia’s recruitment services has transformed the hiring processes of thousands of employers into an inclusive and accessible journey for all candidates. It’s about showing people who may hesitate to look for work that they have strengths; and because of that, work’s for them.
Our DES recruitment services are designed to assist employers in creating a more inclusive and accessible hiring process, ensuring a diverse and skilled workforce. Please call us on 1300 080 856 or send an email to and let’s get started today.
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