atWork Australia

jobactive | Disability Employment Services | NDIS | atWork Australia

Congratulations on your new job

Support for you and your employer so you both can thrive

atWork Australia’s In-Work Support program is designed to provide you with support and assistance after you accept a job offer, to support you to settle in and thrive in your job. Our support doesn’t end when you start work. We understand that circumstances and barriers may change or be an influence on life at every stage of your employment journey.

To support you throughout your employment, we offer In-Work Support for up to 26 / 52 weeks, and beyond as needed. We may also be able to assist you with work clothing, transport, tools or health and wellbeing support.

Speak to your In-Work Support Coach for more information, and remember your Job Coach and Employer Engagement Consultant are here for you too, we are your team supporting you to sustain good work.

Need support, have a question or concern about your employment, and have no time to call your In-Work Support Coach? Our dedicated In-Work Support team is here to help you online. Your questions can be answered using the chat function on our website, via our virtual assistant Alex, or a team member in our In-Work Support team.

“atWork Australia have helped shape my life positively. I now wake up with a purpose and can accomplish work tasks… I enjoy this job and without the ongoing support I receive from my Job Support Coach, I may not still be here”

Andrew, In-Work Support Client, NSW

Read more on how our In-Work Support has helped clients like Andrew to thrive in their new workplace.


Are you ready to start work? Let us know if you need support with a uniform or transport to and from work


How are you settling in? We are here to support you into your new role. So, if you are experiencing any challenges or need something further to help you contribute to the best of your ability, let us know.


Well done on hitting another work milestone. Remember we can coach you in how to have conversations with your employer such as asking for leave.

WEEK 26 / 52

Well done on staying the distance. You are now in sustainable and meaningful employment. We may still keep in touch if you would like our support to continue.

Call us today on 1300 080 856, get in touch via our virtual assistant - Alex, or live chat to our In-Work Support team

Tips to help you once you start working!

Pre-plan your journey. Map out the route you will take. Look up parking options or the timetable for public transport. Aim to arrive 10 minutes before you start, to give yourself time to settle in. Should something arise and you are unable to make it on time, be sure to contact your manager.

Ensure you have the right uniform, shoes, and equipment. Check in with your employer, and your In-Work Support Coach and Job Coach to make sure you have the right kind of shoes, uniform and gear such as Personal Protective Equipment, gloves or tools needed for the role.

Talk with your atWork Australia team regarding how we can support you to prepare for and settle into your job. We are here to support you into your new role. So, if you are experiencing any challenges or need something further to help you contribute to the best of your ability, let us know.

Here’s a few links and extra support you may need:

How your In-Work Support team will help you!

We work with you to support you and your employer so that you can maintain sustainable and meaningful employment.

In addition to helping with work clothing, transport, training, tools, health and wellbeing support or other adhoc services as needed, the team will also help advocate for you to ensure you are paid correctly.

We can support you to lodge your work hours, or with your roster, and we can coach you in how to have conversations with your employer regarding leave or saying no to extra hours for example.

We will also request a copy of your payslip, so we can make sure you are being paid correctly, and let Centrelink know you are still in work.

Flexibility to suit you

Your meetings with us are an important step in your ongoing journey. However, work is more important so if you need to reschedule your meetings with us, please let us know as soon as possible so we can be flexible to your needs. Call us on 1300 080 856.

Need immediate assistance with housing, a meal, money help, family violence support, or something else?

AskIzzy is a website to connect you with the help you need. You can search over 400,000 support services to find the help you need now, and nearby. Also, speak to your atWork Australia team, we are here to help.

Budgeting for success

Now you have an income from employment you may be wondering what the best place is to start, or how to budget your money to set you up for success. Here are a few budgeting tips.

Record your income

Record how much money is coming in – this could including your wages, government supports, and income from investments

Add up your expenses

Expenses are your ‘needs’ – the essential items you need to pay for including rent, bills, transport costs, groceries, loan repayments. You should also put a little aside for unexpected expenses such as car repairs.

Review what you have left

The money you have left after expenses is your spending and saving money. Make a plan for what you want to do with your spending and saving money based on your goals. Having some savings can create a safety net for unexpected expenses. Even setting a small amount aside will make a difference.

For more information on budgeting visit the Moneysmart website.

What happens if...

Let your In-Work Support Coach know right away if you lose your job. We will support you and work with you to find you another opportunity.

We can support you with the financial costs of getting to and from work, especially in the first few weeks. Speak to your In-Work Support Coach about any support you may need.

Please let us know ASAP if you are having any issues or concerns in your new role. By working closely with your employer, we can all come to solutions to ensure sustainable work.

Let us know what you need support with. We can help you with your employer and colleagues, or with more practical things like pay, taking leave or transport issues. We can also connect you with Wellness Services if helpful.

We connect people and business so both can thrive. If you feel this role is not a good fit for you, you are not receiving the hours you want or you are not thriving at work, please speak with your In-Work Support Coach for assistance.

Small changes can make a big impact. Workplace modifications can build a more equitable and inclusive workplace. We can support you and your employer with workplace modifications at no cost. Speak to your In-Work Support Coach today.

Our Wellness Services are here for you, with a range of supports including general counselling, substance use counselling and much more. Reach out to your In-Work Support Coach today.

Have a question?

If you have any questions, please call us on 1300 080 856 or via Live Chat.

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