atWork Australia

jobactive | Disability Employment Services | NDIS | atWork Australia


At atWork Australia, your right to privacy and data security is important to us.

As a Commonwealth Government contracted Provider of Australian Government Employment Services, we are committed to the Australian Government’s privacy legislation and the Australian Privacy Principals (APP’s). For detailed information, see MedHealth’s Privacy Policy listed here (PDF Format).

We have a rigid system in place to ensure personal information is maintained in a confidential way. Several times per year, we will send out information regarding news and special events. If you do not wish to receive this information, please advise us and we will remove your personal information from our database.

Online information

When you visit our website the web server makes a record of your visit and logs the following information for statistical purposes:

  • Your server address
  • Your top level domain name (for example: “” etc)
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The previous site you have visited
  • The type of browser you are using

This information about your use is only analysed on a bulk basis for broad demographic content. It also allows us to improve our website content by determining which pages are most popular. Individual use is not analysed.

When you visit our website you consent to the use of this information in the manner stated above. If you use our website to complete any online forms, we will only collect the information contained in that form if you submit it to us. If you close out of the website prior to submitting the form, the information you had entered will be automatically deleted. The information you provide will be collected, stored and disposed of in accordance with the Privacy Act and our Privacy policy. We will only use the information you provide to contact you regarding employment services. If you send us a message we will record your email address. All information will only be used for the purpose for which you provided it.

Please note the chatbot and live chat history will be available for 72 hours from the conversation end on your device. To ensure your chat remains confidential, please select the ‘Start New’ button and close the window. Alternatively the chat history can be removed by clearing the browser cache. If you would prefer to speak to an atWork Australia team member, please call 1300 080 856.

NB: This policy may change from time to time. The date of the last update is stated on the policy document.

Contact Us

If you have any concerns regarding the privacy of information, please contact our head office via:

Call 1300 080 856, email or our feedback form.

Complaints may also be made to the Privacy Commissioner, however in most cases, the Privacy Commissioner will require the individual to have first made contact with the organisation to see if the matter or issue can be resolved.

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