You are always welcome

Updated 23 August 2021

Due to the latest lockdown advice, our ACT and some of our NSW and VIC offices are closed temporarily. We are still here for you via phone or video chat. If you have any general concerns or questions, please call our team on 1300 080 856 or your Job Coach directly.

 

Over the past few months, many of our locations have remained open so we can continue to support the people who need us. Where possible, we moved some of our services to online delivery, to reduce the number of people in one place at one time.

On-site peace of mind

At each of our locations, we have implemented the following measures:

  • Practising physical distancing of 1.5 metres between people
  • We operate with maximum people per square metre limits (one person per 4m2 or 2m2 in WA)
  • Increased cleaning of surfaces and high-touch areas with alcohol-based wipes
  • Hand sanitiser readily available for all visitors and team members
  • Our signage supports hygiene, behavioural and social distancing messages

If any of the following applies to you, PLEASE DO NOT VISIT OUR OFFICES. Instead, please call our contact centre on 1300 080 856 to re-schedule your appointment.

If you have any general concerns or questions about attending your appointment, please call our team on 1300 080 856. We are here to help.

Mask use

Please see an update on mask requirements below:

  • ACT: All Team Members / Clients / Examinees / Customers / Visitors have to wear a mask inside all atWork Australia offices. As per current ACT Government requirements listed here.
  • Victoria: All Team Members / Clients / Examinees / Customers / Visitors have to wear a mask inside all atWork Australia offices. As per current Victorian Government requirements listed here.
  • Queensland: All Team Members / Clients / Examinees / Customers / Visitors are encouraged to wear a mask inside all atWork Australia offices if you are unable to keep more than 1.5m distance from other people.  As per current Queensland Government requirements listed here.
  • South Australia: All Team Members / Clients / Examinees / Customers / Visitors are encouraged to wear a mask inside all atWork Australia offices if you are unable to physically distance. As per current South Australia Government requirements listed here.
  • New South Wales: All Team Members / Clients / Examinees / Customers / Visitors have to wear a mask inside all atWork Australia offices. As per current New South Wales Government requirements listed here.

Service status

  • Disability Employment ServicesChanges to service. We are meeting clients via phone or video chat, and face to face should you answer no to all of the above screening questions.  View our our self-care tips during this time.
  • jobactive – Changes to service. We are meeting clients via phone or video chat, and face to face should you answer no to all of the above screening questions.  Job seekers have the choice to opt in or opt out of face to face services. Job seekers have been sent an email and an SMS asking them to make a choice or they can also call us on 1300 080 856 offices to make their preferences known.
  • ParentsNext – Changes to service. We are meeting clients via phone or video chat, should you answer no to all of the above screening questions.  Job seekers have the choice to opt in or opt out of face to face services. Job seekers have been sent an email and an SMS asking them to make a choice or they can also call us on 1300 080 856 offices to make their preferences known.
  • IES – Changes to service. Group or workshop activities may be postponed or changed. You will be advised of these changes.

A strong foundation to protect our clients and staff

Here’s what else we are doing:

  • We have engaged medical experts to give us specific advice on safeguarding all people in our sphere of influence – customers, our team members, the doctors who work with us and people who visit us
  • We have plans and protocols for managing the safety of visitors to our premises, face-to-face appointments, visiting offsite premises, managing the workplace during COVID-19, events and cleaning
  • We have a special COVID-19 hotline in place for our people. Delivered by Cogent Thinking, the hotline service triages any potential instances of COVID-19 exposure and provides instant advice to our people
  • We monitor advice from the Health, Work Safety and Government authorities, adapting our plans to align with any updates
  • Our MedHealth COVID-19 Safety Management Plan is available if you would like to see it. Please get in touch with your usual atWork Australia contact or email contact@atworkaustralia.com.au

Here are some Government resources you may find helpful:

According to the Centre for Disease Protection and Control, hand washing is still the easiest and most effective way to prevent the spread of germs (including viruses). Please remember to wash your hands regularly, following the World Heath Organisation’s hand washing protocol, or use hand sanitiser when hand washing is not available.

The Australian Government has set up a Coronavirus Health Information Line, which operates 24 hours a day, seven days a week. Please call this number if you have any health concerns or you’re seeking further information – 1800 020 080.

atWork Australia will continue to monitor advice from the Australian Government and update this page accordingly.