Indigenous woman and Workforce Australia client, Mily was very shy. She had low self-esteem and did not trust that she would find help with employment services.
For her Job Coach, Donna, from the atWork Australia Balaklava office in South Australia, this meant being very flexible with Mily. Trying to provide as much help as possible over the phone.
However, when Mily found her own casual employment, she called upon the atWork Australia team for support to get to and from work, as walking was her only option.
Donna connected Mily to atWork Australia’s Indigenous Connections mentor, Josephine, as she thought she would be able to help Mily engage with atWork Australia for support to keep her job, and to progress towards more sustainable work.
Josephine started calling Mily, and over time built a rapport with her over the phone.
“I built and strengthened my rapport with Mily. She eventually felt confident, and comfortable to attend the office, and accept help from us,” said Indigenous Connections Mentor, Josephine.
Josephine was then able to help Mily learn the points-based activation system (PBAS), and how to report her hours to Services Australia.
From here, she took Mily shopping for work related clothing, and purchased her an e-bike so she didn’t have to walk in each time.
After trust was built, Mily shared with the atWork Australia team that her goal was to work in the hospitality industry, but she hadn’t pursued it as she didn’t have any identification (ID).
The team supported her to gain her ID and are now working with her to upskill through training courses, so she feels confident to reach her employment goals.
“I have received immense support from my Job Coach and Mentor. They have given me the confidence I need to go forward in my journey of employment and future learning,” said Mily.
Every year, atWork Australia help thousands of clients like Mily expand their skills and qualifications to help them gain the right job with the right employer. Call us today on 1300 080 856 or enquire online to find out how we can help you meet your career goals.